Getting Paid/Commissions

My personal customer (Level 1) referred another customer (Level 2), I can see the Level 2 customer on my Enrollers page, but not on my Placement page.

Since your Level 1 member is a customer, he won’t be able to place his referral on the tree. You, as the next active IBO upline, may contact Support within 7 days to place the Level 2 customer in your tree

My personal customer (Level 1) referred another customer (Level 2), do I get the First Order Bonus?

* * First Order Bonus comes from personal referrals. Since your Level 1 is just a customer, he won’t earn the bonus. Instead, the referral will apply as a credit for his 2 & It’s Free. * If you happen to be a Platinum 600 or Platinum 1000 during the period when the Level 2 customer signed up, you will earn a Team Builder Bonus.

What are “Total Pending Orders”?

These are your recent Platinum sales which are not included in the last closed period.

Why does my member show Active but no volume is coming from him/her?

* * The “Active” column just shows the ability to log in to the site if they are a customer only. If there’s no value on the PV field, it means the member’s Platinum subscription is unpaid. * If your customer is on 2 & It’s Free, there will be no volume coming from him/her as volume comes from payments

What is the difference between Total GV and Qualified GV?

Total GV counts all the active Platinum subscribers in your tree. Qualified GV is the calculation based on the 55/40 rule (55% of each leg must be customers and only 40% of the Total GV can come from each leg). QGV is what is used to determine your rank.

What are the differences among PV, PSV, and PRSV?

* * PV (Personal Volume) refers to your own purchase of the Platinum Package * PSV (Personal Sales Volume) comes from all your personal Platinum subscribers (both customers and IBOs with Platinum Package subscription) * PRSV (Personal Retail Sales Volume) refers to your personal Platinum customers. Your IBOs, even with the Platinum subscription, do not count to this. Rather, they count to your PSV and Total GV.

Where is volume coming from?

Volume comes from Platinum Package payments. The Regular Platinum Package generates 145. Additional product add ons may increase volume. For SwipeTrades and FusionTrader there is an extra 10 volume for each respectively. Platinum Package Plus generates a total of 170 volume.

Why didn't I get all my residual bonuses last month? (e.g. $150 for Platinum 150, $600 for Platinum 600)

The residuals are paid incrementally on a weekly basis (e.g. $37.50 per week for Platinum 150). The rank must be maintained on a weekly basis as well for you to receive the residuals each week.

I checked the Ranks page and it shows I had a rank during the last paid period, why was I not paid?

* * Make sure you are following the instruction on how to check ranks posted on the page * If you missed paying for your IBO fee on time, the period may have already locked before it was settled

Why didn't I receive my Rank Achievement Bonus?

Rank Achievement Bonus is given to those who are able to maintain the required rank for 90 consecutive days. If any one day is missed the 90 days resets. We pay this bonus monthly for the month you achieved the 90 days. This type of bonus is usually given on the second week of the month.

Why didn't I receive my Team Builder Bonus?

You must be at the required rank during the period when your Level 2 and 3 subscribers signed up (Platinum 600 and higher for Level 2 and Platinum 1000 and higher for Level 3)

Can I subscribe to an IBO Plan alone and still earn commissions?

Yes, but we do NOT recommend doing so as it is always best to know what you’re selling. If you are subscribed to an IBO Plan only, you won’t have access to any IML product and services.

I have a Platinum rank, why am I still getting charged for the Platinum Package?

The 2 & It’s Free Program applies to customers only. All IBOs need to pay for their Platinum Package subscription.

How can I earn commissions?

You need to become an active IBO by subscribing to an IBO Plan and making sure that the subscription is paid on time each month. If you have a customer account, you may upgrade by logging into your IML account and clicking on the Upgrade to IBO button under the Account tab.

How do I get paid commissions?

If you are participating in the IBO portion of iMarketslive and are actively earning commissions then you will be paid these commissions weekly to a Paylution account. Once you have been paid to your Paylution account you may withdraw your commissions in the following ways: * Transfer to Paylution Debit Card * Bank Transfer to your local bank

When are commissions paid?

All commissions are accumulated and paid weekly in iMarketslive. The commission period runs from Tuesday to Monday and then commissions are paid out on the following Friday. Example: For the commission period from July 4th, 2017 until July 10th, 2017 the commissions would be calculated on Thursday July 13th but then would be paid out on the following Friday July 21st, 2017.

Why can’t I activate My Paylution Account?

Since only IBOs earn commissions, you need to make sure that you have an IBO account. If you don’t see the “Reports” tab when you log in, it means you have a Customer account. If you have just upgraded to IBO in the past 7 days, your Paylution account is still in the process of creation. You will receive the activation email before your first commission. If you received an email saying you have been paid (there should be an amount stated in the email), but still hasn’t received the activation ...

I have a Paylution account but it does not accept my e-mail and password?

If you have earned commissions and have a Paylution account set up, and are unable to access, please contact support so that we can check and enable the account for you.

I have earned commissions but I was not paid on Friday- Why?

If you have earned commissions for a period and have not had a deposit then these are the most likely reasons: 1. Remember that the commission period is from Monday to Tuesday for the previous earnings and these earnings are then paid on the following Friday. (Please see https://imarketslive.ladesk.com/040512-When-are-commissions-paid for further detailed explanation) 2. If you were inactive during the time the commissions were calculated and paid (you need to have an active account to be pai...

Why didn't I receive my Rank Achievement Bonus?

Rank Achievement Bonus is given to those who are able to maintain the required rank for 90 consecutive days. This type of bonus is usually given on the second week of the month.

Why was I not paid for the people I personally signed up?

The most common reasons for not seeing/being credited for a person you personally signed up are: * Your referral may have signed up within a period when you were still a customer. * You may have missed paying for your IBO fee on time. * Their payment must have been declined. * They may have used a different link when they signed up. * They may have signed up within a period that is yet to be paid.

Why did I receive $1 less in my Paylution account?

Paylution takes a $1 transaction fee for every commission we load to your Paylution account

I just achieved the rank requirements, why is my rank not updating?

While the volume updates real time, the rank updates the day after. Expect your rank to update within the next 24 hours.

I ranked up last week, why was I paid lower than I expected?

Last week’s period is going to be paid approximately 11 days after. Please refer to When are Commissions Paid? (https://imarketslive.ladesk.com/040512-When-are-commissions-paid) for more information.

What is the difference between Total GV and Qualified GV?

Total GV counts all the active Platinum subscribers in your tree. Qualified GV is the calculation based on the 55/40 rule (55% of each leg must be customers and only 40% of the Total GV can come from each leg)

Can I use my commissions to pay for my iMarketslive subscription?

At this point in time there is no direct way for you to pay your iMarketslive subscription with your earned commissions. We do have some members who transfer their funds to their pre-paid Paylution card and pay their commissions that way, but we cannot guarantee this will work for everyone and do not recommend it as a general practice.

Why does my member shows Active but no volume is coming from him/her?

The “Active” column just shows the ability to log in to the iMarketslive website. If there’s no value in the PV field, it means the member’s Platinum subscription is unpaid. If your customer is on 2 & It’s Free, there will be no volume coming from him/her as volume is generated from payments.

Why did my commissions disappear!?!?

Paylution funds must not be kept idle in your Paylution account. We have an Inactive E-Wallet Policy: 8.06 INACTIVE EWALLET If the Independent Affiliate has not logged into his/her IML eWallet account within ninety (90) days, even if his/her IML account is still open, any and all funds in his/her IML eWallet account will be forfeited and returned to IML.